Effective Date: 11/01/2025
Last Updated: 11/01/2025
Welcome to Pingura (“we,” “our,” or “us”). We provide a cloud-based network and device monitoring service designed to help customers ensure uptime, performance, and reliability of their systems, networks, and applications.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, APIs, and related services (collectively, the “Service”). By using Pingura, you agree to the terms of this Privacy Policy.
We collect information in the following categories:
2.1 Account Information: When you register for a Pingura account, we collect your name, email address, organization name, billing details, and authentication credentials.
2.2 Monitoring Data: To enable the monitoring services, you may provide endpoint URLs, IP addresses, hostnames, or other target identifiers. You may also configure monitors that require database credentials, API tokens, or other secure connection details. These credentials are encrypted at rest and in transit using industry-standard encryption protocols and are never shared with third parties.
2.3 Technical and Usage Data: We automatically collect certain information through cookies, logs, and analytics tools, including IP address, device information, browser type and version, access times, referring URLs, performance metrics, and usage statistics. This data helps us maintain reliability, performance, and security of our Service.
2.4 Payment Information: If you subscribe to a paid plan, payment details are processed securely by our third-party payment processor. We do not store your full credit card information on our servers.
We use collected information to:
• Provide, maintain, and improve the Service
• Process transactions and send invoices
• Notify you about system updates, incidents, or important changes
• Enhance performance and optimize user experience
• Enforce our Terms of Service and comply with legal obligations
We take security seriously. All sensitive data, including monitor credentials, are encrypted using AES-256 or equivalent algorithms, transmitted only over HTTPS/TLS, and stored on secure, access-controlled systems.
We also employ network firewalls, intrusion detection, and regular security audits. However, no system is completely immune to risk; you acknowledge and accept that data transmission and storage cannot be guaranteed 100% secure.
We retain data for as long as necessary to provide and maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Monitoring data and logs may be retained for diagnostic and performance purposes for a limited period, after which they are securely deleted or anonymized.
We do not sell, rent, or trade your personal or monitoring data. We may share limited data only in these circumstances:
• With trusted vendors or service providers who perform services on our behalf (e.g., hosting, payment processing, analytics)
• When required by law, subpoena, or court order
• To protect the rights, property, or safety of Pingura, our users, or the public
All vendors are contractually obligated to maintain data confidentiality and security.
If you access Pingura from outside the United States, please note that your information may be processed and stored in the U.S., where data protection laws may differ. We take steps to ensure appropriate safeguards are in place to protect your data.
You have the right to access, correct, or delete your personal data; request a copy of your stored information; withdraw consent where applicable; and close your account at any time. Requests can be made by contacting us at [email protected].
We use cookies and similar technologies to authenticate users, store preferences, and analyze site usage and performance. You can disable cookies through your browser settings, but some features of the Service may not function properly.
Pingura is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us for prompt removal.
We may update this Privacy Policy from time to time. Any material changes will be communicated via email or posted prominently on our website. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Pingura
Privacy Compliance
Email: [email protected]